NSSG Device Care
NSSG Device Care is an application used by Distributors, customers or internal employees of Nu Skin company (Singapore branch)
Similar to the Warranty App at other branches, the application is used to check warranty information for devices purchased at Nu Skin. Users can also send error reports for devices that generate errors during use, along with frequently asked questions as well as conditions for product warranty.
Users need Login to use the functions of the application, including 3 groups of users: Distributors (or customers), Marketing department (MKT) and WareHouse department (WH), depending on the group of people. The user will be able to use part or all of the functionality of the application.
In case the user does not remember the password, they can choose the forgot password function to create a new password, the password change information will be sent via the previously registered Email. For first time users using the application need to register to have login information for the next time
The main screen of the application will automatically hide the functions depending on the login level of the user. Where WH login will have full functionality as below.
The Warehouse Input screen allows WH to check the status and information of products during the warranty process, Change the machine in case of necessity or check the information according to each product's series number.
Depending on the status of the product, the information displayed will be different, in some cases the product has expired warranty or no warranty information will be notified to the user.
In case it is not possible to correct the error by themselves according to the instructions, the user can choose the type of product that is having a fault to scan the code and send an error report to the system.
After the device error entry is complete, the user can check it again in the Warranty Status list to track the processing progress.
Admin contact information can be customized accordingly using web admin
Details of warranty conditions will be uploaded by Admin from web admin, displayed content can be optionally selected such as: Text, image, PDF, video
The application allows displaying information in PDF, image, video or text format for each case that the Admin wants
Frequently asked questions will be entered by the Admin from the web admin, the displayed information can be optionally selected such as: Text, image, PDF, video.
Nu Skin Singapore.
